Returns & Refunds Policy

14-DAY RETURNS POLICY

We hope you love your Monika piece — but if something isn’t quite right, you have 14 days from the date of delivery to return it in line with the policy below.

As of 6th June 2025:

  • International orders are eligible for store credit only

  • We do not offer exchanges on international orders

ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must be:

  • Unworn, unwashed, and in original condition

  • Free from any marks, makeup, perfume, deodorant, or damage

  • With all original tags and packaging intact

Intimates must be tried on over underwear. We reserve the right to reject any returns that do not meet these conditions.

SALE ITEMS

  • Last Chance to Buy items are returnable for store credit only

  • Final Sale items are non-returnable and not eligible for refund, exchange, or credit

RETURN SHIPPING

Customers are responsible for the cost of return shipping. Please use a tracked and insured courier service, as we are not liable for any lost return parcels.

For international returns, any duties or taxes we’re charged upon receiving your parcel will be deducted from your store credit.

HOW TO START A RETURN

Please email hello@monikathelabel.com with your order number and reason for return. We’ll reply with the return instructions.

Please include your original packing slip (or order number) inside your parcel!

We do not currently offer pre-paid return labels.

REFUSED OR UNCLAIMED INTERNATIONAL ORDERS

If you refuse to pay customs duties and your parcel is returned to us, the original and return shipping costs will be forfeited.

Once received and inspected, we will issue store credit for the remaining value.

CUSTOMS DUTIES & TAXES

Monika the Label is not responsible for any local duties, taxes, or import fees. These are the responsibility of the recipient.

If an international order is returned due to unpaid customs fees, a £20 handling fee will be deducted from your store credit.

RETURN APPROVAL & TIMING

Returned items are inspected upon arrival. If approved, your store credit will be issued via email within 14 working days.

QUESTIONS?

We’re always happy to help. Email us at hello@monikathelabel.com with any return or refund queries.